Support

We read every message.

Using the website

Signing in

Studying on the website needs an account, including the free part — it is how your progress and your practice test follow you from one device to the next. Sign in at prepareforcitizenship.com/login with the email address and password you signed up with, or with Google if that is how you created the account.

I forgot my password

Go to /forgot and enter your email address. We send a link that sets a new password; it is good for one hour and can only be used once. If it does not arrive, check your spam folder, then ask for another. Signing in with a wrong password never tells you whether the address has an account — that is deliberate, so nobody can use the sign-in form to find out who has one.

I signed up with Google and now I want a password

Ask for a reset at /forgot using the same address. Setting a password does not disconnect Google; both then work.

I chose the wrong country

The country is fixed to your account once it is set. Every answer you record belongs to a section of one country's test, so changing it would leave you with a progress report about a test you are not taking. Email us and we will clear it for you.

Which test version should I use?

It depends on when you filed Form N-400. Use the 2025 test if you filed on or after the date USCIS specifies for it; otherwise use the 2008 test. On the website you choose it yourself under Test version in the left-hand rail, next to your country, and it stays with your account. Check your own USCIS notice if you are unsure — we cannot determine this for you.

What is free, and what is paid

Free, with no time limit and no card: every official question for your country, all the flashcards, study by topic, and one complete practice test. Full access is a one-time $9.99 payment plus any tax your country charges, and it adds unlimited practice tests and interview practice. There is no subscription. See the Terms for the detail.

I paid and full access has not appeared

Two separate mechanisms unlock your account after a payment, so this should sort itself out within a minute or two — leave the page open and it unlocks itself. If it does not, send us the receipt Paddle emailed you; it carries the transaction reference we need, and we will unlock the account by hand straight away. You will not be charged twice for looking into it.

Refunds, and who took my money

Your payment is taken by Paddle.com Market Ltd, which acts as the reseller and seller of record: Paddle charges the correct tax for your country, sends the receipt, and your card details are entered in Paddle's own window and never reach us. Sales are final, and our Refund Policy sets out the rights you keep by law and the mistakes we always put right.

Does buying on the website unlock the iPhone app?

No, and the other way round is the same. Apple's rules mean an app purchase is handled by Apple and cannot be transferred here, and a purchase here does not unlock the app. Buy in the place you intend to study.

Deleting my account

Email us and we remove your account, your email address and your progress within 30 days. The website privacy policy says what we hold in the meantime.

Using the iPhone app

The iPhone app is US Citizenship Test 2026-Pulse on the App Store. It has no accounts and keeps everything on your device, which is why the answers below are different from the website's.

I paid but the app still shows the paywall

Open Settings → Restore purchases. Your purchase is tied to your Apple ID, so it recovers on any device signed in to that account. You are never charged twice: the unlock is a one-time non-consumable purchase, so Apple blocks a second charge and restores the original instead.

I reinstalled the app and lost my progress

Your scores, starred questions, name and interview date are stored only on your device, which is what keeps them private — so deleting the app removes them. Your purchase is not lost: tap Restore purchases after reinstalling.

Switching test version in the app

Switch in Settings → Civics test. Which version applies to you is the same question as on the website, answered above.

Refunds for an App Store purchase

Purchases in the app are handled by Apple, so refunds go through Apple at reportaproblem.apple.com. We cannot issue them ourselves. Email us anyway if something went wrong — we would like to fix it.

Both the website and the app

An officeholder's name looks out of date

Governors and national officeholders change with elections. We verify them against the National Governors Association and the official whitehouse.gov, supremecourt.gov and house.gov pages before each release. If you spot one that is wrong, email us and we will correct it.

Why isn't my senator or representative listed?

Those answers depend on your exact congressional district, and we would rather show nothing than a name that might be wrong for you. Look yours up at senate.gov and house.gov.

Is my voice recorded?

No. Interview practice only speaks, using the text-to-speech built into your device or browser. The microphone is never accessed, in either product, and no audio is recorded or transmitted.

Is this an official USCIS product?

No. The question pools and vocabulary lists are U.S. government works published by USCIS and in the public domain; this is an independent study tool and not legal advice.